BOOKING & APPOINTMENTS

How do I book a visit?

You can book a private spa visit through our online booking system. Choose the length of visit that works best for you, then select any available add-ons during booking.

What is your cancellation policy?

We require at least 48 hours’ notice for cancellations or rescheduling. Late cancellations may be charged 50% of the reservation total, and missed appointments are non-refundable.

Do I need to book in advance?

We recommend booking ahead, especially for weekends and popular dates. Same-week availability is sometimes available.

Can I add treatments or other services to my visit?

Yes. Facials, massage, and other treatments may be available depending on the date and practitioner availability. You can also choose from add-ons such as tea service, charcuterie, fruit, face masks, and take-home products.

What if I’m running late?

Please text or call us if you’re running late. Your reservation time includes arrival and departure, so a late arrival may shorten the time you have in the spa.

What if I have allergies, sensitivities, or health considerations?

Please share any relevant allergies, sensitivities, or health considerations when booking so we can help make your visit as comfortable as possible.

Do I need to fill out an intake form?

We ask first-time guests to complete an intake form before their visit. It’s also helpful for returning guests whenever you have new preferences, requests, or information you’d like us to know.

SPA EXPERIENCE

What should I bring?

You don’t need much. We provide robes, slippers, towels, shower products, Late Breakfast Matcha Sugar Scrub, and soaking salts. Bring any personal skincare, hair ties, or other items that will help you feel comfortable.

What should I wear?

Whatever feels comfortable for arriving and leaving. Robes, slippers, and towels are provided for use during your visit.

Should I arrive early?

Please arrive at your scheduled reservation time. Your booking includes arrival and departure, so there is no need to arrive 15 minutes early.

How much time should I plan for my visit?

Your reservation length is the amount of private spa time you’ve booked. We currently offer visits ranging from two-hour resets to longer stays and small celebrations.

Is there a minimum age?

Yes. Slow Haven is for guests ages 18 and older.

Do you accommodate groups or special occasions?

Yes. Slow Haven can host private spa visits for 1–4 guests and slow celebrations or small gatherings for up to 8. For larger-format experiences, treatments, or special requests, please inquire.

Can I bring my phone or other devices?

Yes. We simply encourage you to use them in whatever way supports the experience you want, whether that means disconnecting completely or taking a few photos.

Can I bring food or drinks?

Yes. Food and non-alcoholic beverages are welcome in the Tea Lounge and Moon Room. Please keep food out of the bath, sauna, and showers.

FACILITIES & AMENITIES

What amenities are included?

Every private spa visit includes access to the soaking bath, cedar sauna, skylit showers, Tea Lounge, and Moon Room. We also provide robes, slippers, towels, shower products, herbal tea, Late Breakfast Matcha Sugar Scrub, and your choice of Portland Fog or Golden Milk soaking salts.

Do you provide robes, towels, and toiletries?

Yes. We provide robes, slippers, towels, shampoo, conditioner, body wash, Matcha Sugar Scrub, and soaking salts for your visit. Late Breakfast candles, face masks, tea service, charcuterie, fruit, and other add-ons are also available.

Is Slow Haven accessible?

Slow Haven is located on the upper level of a 1920s home and is accessed by stairs. Please contact us before booking if you have specific accessibility questions or needs.

Where is Slow Haven located, and is parking available?

Slow Haven is located in the Arbor Lodge neighborhood of North Portland. Street parking is available out front, and driveway parking is also available from the back alley. Detailed arrival instructions and the exact address are provided with your reservation.

GIFT CARDS & PAYMENT

How can I purchase a gift card?

Gift cards can be purchased through our website. They can be used toward Slow Haven visits and eligible experiences.

Can I use a gift card for any service?

Gift cards can be applied toward eligible Slow Haven reservations and offerings. If you’re purchasing a gift for a specific treatment or experience, contact us if you’d like help choosing the right amount.

What forms of payment do you accept?

Payments are handled through our booking system. Please contact us if you have a question about a specific payment method.

What happens if I miss my appointment?

Missed appointments are non-refundable. We require at least 48 hours’ notice for cancellations or rescheduling.

Is gratuity expected?

Gratuity is not expected for the private spa reservation itself. For practitioner services such as massage or facials, gratuity is welcome if you’d like to thank your practitioner for their care.